Delegating Well & Giving Effective Feedback

Statistics:

• Teams with effective leadership and delegation have up to 25–30% lower mortality rates in hospital settings
  (West et al., The King’s Fund / NHS leadership research)
• Over 40% of NHS staff report feeling unable to cope with workload demands
  (NHS Staff Survey 2023
• Poor communication and lack of feedback contribute to ~70% of serious adverse events
  (Joint Commission – widely cited in healthcare safety research)
• Staff who receive regular, high-quality feedback are 3.6x more likely to be engaged at work
  (Gallup workplace research)

Impact: 

• Delegation and feedback done well make a significant difference to patient outcomes. 
• Inability to delegate effectively is leading to higher workload and burnout for both managers and team. 
• A lack of helpful feedback leads to increased disengagement and higher chance of attrition. 
• Done well, will improve team ownership. 

1. Understand the importance of a Growth Mindset for delegation and feedback, as individuals and teams and have some practical steps to develop that. 
2. Set clear, assertive boundaries and make assertive requests  using ‘I’ language to express needs, boundaries and concerns without blame, applying practiced conversational scripts. 
3. Give and receive feedback that improves performance while preserving relationships, using a clear, practical feedback framework to deliver feedback that is specific, balanced and actionable, and to respond to feedback with curiosity rather than defensiveness.
4. Plan, practise and conduct difficult conversations with confidence and structure, applying the SPIN Framework to prepare, initiate, navigate and conclude challenging discussions — including performance issues, behavioural concerns -  and leaving with at least one real conversation plan ready for immediate use.

• Overcome limiting and negative beliefs through a Growth Mindset
• Give honest feedback that improves performance without creating defensiveness
• Speak assertively and professionally under pressure
• Learn how to create a culture of growth and learning through positive feedback 
• Leave with practical frameworks and real conversations prepared and practised

• 5 stages of enabling - Recognise where team members are and know how to delegate for them. 
• Growth Mindset in Individuals -  the power of moving from a fixed mindset and how it breaks limiting beliefs. 
• Develop a Growth Mindset in your team - the importance of a learning mindset within a team and how to develop it. 
• Receiving feedback well - leaning into a Growth Mindset
• Clarity on next steps for Enabling and Developing a Growth Mindset. 

• Calling out the Gold - the power of positive reinforcement and how to do it well. 
• Corrective Feedback- Learn and practice the SBII framework to give honest, but effective corrective feedback. 
• Practise creating assertive  boundaries or requests using the simple and effective CARE framework
• Structure and lead difficult conversations with confidence using the SPIN Framework.

It is suggested that there is a short 2 hour virtual follow-up about 3 weeks after the course with the cohort to take any questions, share learning and implementation. 

£5000 for a cohort of 20 (£250 per person) inc. travel and accommodation for facilitator (within the UK). 

Does not including venue or catering for participants.

As our commitment to developing leaders in Healthcare, we provide 

1 free place for every cohort of 20.