Rockwater Leadership Privacy Policy

Privacy Policy

Last updated: 7th December 2025

Thank you for visiting this website. This Privacy Policy explains how your personal information is collected, used, and protected when you interact with this site or engage with services offered by the business.

This policy is designed to comply with the UK GDPR, the Data Protection Act 2018, and other relevant privacy regulations.

1. Who We Are

This website is operated by Rockwater Leadership, a sole-trader business providing leadership development, facilitation, coaching, and related services. For the purposes of data protection laws, the business is the “Data Controller.”

Contact: - Email: peter@rockwaterleadership.com 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Name
• Email address
• Phone number
• Organisation or employer
• Payment information (processed securely via third-party providers)
• Any information you include when filling in forms, booking sessions, downloading resources, or contacting us

Automatically Collected Data

When you use this website, certain information may be collected automatically, including: - IP address - Browser type and version - Pages visited and time spent on the site - Cookies and similar tracking technologies (see Section 7)

Special Category Data

This business does not intentionally collect special category data unless explicitly provided (e.g., in coaching conversations). Such data is processed only with explicit consent and always confidentially.

3. How We Use Your Data

Your data may be used for the following purposes: - Providing coaching, training, or consultancy services - Responding to enquiries - Managing bookings and payments - Sending updates, resources, or newsletters (only with your consent) - Improving website performance and user experience - Complying with legal or regulatory obligations

We do not sell or trade your personal information.

4. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR: - Consent — for newsletters, optional updates, or special category data - Contract — to provide agreed services - Legitimate interests — for business administration and website analytics - Legal obligation — for tax, accounting, or regulatory compliance

5. How We Store and Protect Your Data

Your data is stored securely using reputable cloud-based systems with appropriate technical and organisational safeguards.

Measures include: - Password-protected systems - Encrypted storage where applicable - Restricted access (only the business owner) - Regular data reviews and deletion of unnecessary information

6. How Long We Keep Your Data

Personal data is retained only as long as necessary to fulfil the purposes described above.

Typical retention periods: - Client coaching or training records: up to 7 years (for legal and accounting purposes) - Enquiry emails: up to 12 months - Newsletter subscription data: until you unsubscribe

7. Cookies and Tracking Technologies

Cookies are used to ensure the site functions correctly and to help improve user experience.

You can control or disable cookies through your browser settings. Certain features of the website may not function correctly if cookies are disabled.

A detailed Cookie Policy can be provided if required.

8. Data Sharing and Third Parties

We may share your personal data with trusted third parties only when necessary for delivering services, including: - Payment processors - Scheduling tools - Email marketing platforms - Website hosting providers

These providers are required to comply with data protection regulations and keep your information secure.

Your data will not be transferred outside the UK or EEA without adequate safeguards.

9. Your Rights Under GDPR

You have the following rights: - Right of access — request a copy of your data - Right to rectification — correct inaccurate information - Right to erasure — request deletion in certain situations - Right to restrict processing - Right to data portability - Right to object to certain types of processing - Right to withdraw consent at any time

To exercise your rights, contact us using the details above.

10. Complaints

If you have concerns about how your data has been handled, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: ico.org.uk

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised “Last updated” date.

If you have questions about this policy, please get in touch.